New Experience for Patients
At Canadian Specialist Hospital, we are revolutionizing the patient experience, from redesigning the physical environment and addressing the emotional experience of patients. We are called upon to do more than simply be aware of suffering and feel a desire to help; we must be active in seeking to alleviate the suffering. Compassion is the core of our collective mission and is expressed through our goal to improve the health of patients suffering from serious diseases.
The patients at CSH are considered as guests. We have come to understand that quality is not only what we put into our product, it is what the patient takes out of it.
Our profession has been excellent in discovering cure for many illnesses; it has, however, been less successful at meeting patients’ physical and emotional needs.
Today’s patients want a warm, empathetic experience in comfortable, convenient surroundings. They want to be welcomed, respected and given the information they need to make better health decisions. Enhancing the emotional experience of being a patient is our highest priority.
Patients want dignity, respect and to be valued as individuals. They want to be listened to. They want acknowledgement of their needs. These needs aren’t secondary to medical care. They are an essential part of it.Enhancing the emotional experience of being a patient is our highest priority.