Terms of Use

Terms of Use

  1. This is a legally binding agreement between you and The Canadian Specialist Hospital (CSH) (“CSH”) establishing the terms and conditions under which the CSH website may be used. Use of the CSH website implies that you accept these Terms and Conditions.

  2. Canadian Specialist Hospital maintains the csh.ae Website (“Site”). The following are the terms of use that govern the use of the Site (“Terms of Use”). By using the Site you are deemed to have read, understood and agree to be bound by these Terms of Use and the privacy policy and to follow these Terms of Use and all applicable laws and regulations governing the use of the Site. Canadian Specialist Hospital reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Canadian Specialist Hospital may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.


    • Clinical laboratory services are tests, which are usually done on clinical specimens in order to obtain information about the health of a patient as pertaining to the diagnosis, treatment, and prevention of disease. Tests results should be interpreted by a qualified medical doctor.

    • Some tests and packages are conducted as a screening procedure only and are not to be taken as a medical advice by Canadian Specialist Hospital or its affiliate members.

    • The health packages available on the Site cannot be split between two or more people and is non-transferrable, unless approved by Canadian Specialist Hospital staff, in writing.

    • If more than 1 package / products selected, include a GP / Speciality Doctor Consultation in both or all packages / products, the Consultation service can be availed only once.

    • The soft copy of your medical reports, received from the service providers, will be made accessible to you electronically through online / email / etc. reporting facility available on csh.ae.


    • You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use.

    • Canadian Specialist Hospital may change, suspend, or discontinue any aspect of the Site at any time.

    • Canadian Specialist Hospital may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site.

    • You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site.

    • Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.


    • You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Canadian Specialist Hospital to do so.

    • You also agree not to deep-link to the site for any purpose, unless specifically authorized by Canadian Specialist Hospital to do so. The content and software on this Site is the property of Canadian Specialist Hospital.

    • The cardholder must retain a copy of transaction records and Merchant policies and rules.


    • United Arab Emirates is our Country of Domicile. Canadian Specialist Hospital controls this Site from the U.A.E.

    • Canadian Specialist Hospital makes no representation that this Site is appropriate for use in other locations.

    • If you use this Site from other locations you are responsible for ensuring compliance with local laws.

    • You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.


    • CSH reserves the right in its discretion to change without prior warning or notice any information or material contained on the CSH website and these terms and conditions under which the CSH website is used.


    • All rights reserved, Copyright in the text, images, photographs, graphics, layout and design of this site are protected by UAE Federal Law No. 7 of 2002 regarding Copyright and Related Rights and international copyright laws. Copyright in this site, and in the code, text, images, photographs, graphics, layout and design of this site, and other copyright works contained in this site, is owned by Canadian Specialist Hospital (CSH), or used with permission. No part of this publication may be reproduced in any form without the written permission of Canadian Specialist Hospital (CSH).

    • Furthermore, Canadian Specialist Hospital may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

    • Canadian Specialist Hospital is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Canadian Specialist Hospital’s system.

    • The On-line Materials are Canadian Specialist Hospital’s intellectual property, and are protected by UAE and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Canadian Specialist Hospital, except as expressly and specifically permitted under these Terms of Use.

    • The Online Materials are and will remain the exclusive property of Canadian Specialist Hospital.

    • All rights, titles and interests in and to the Online Materials will be and remain vested solely in Canadian Specialist Hospital.

    • Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use.

    • Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein.

    • Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Canadian Specialist Hospital.

    • You acknowledge and agree that Canadian Specialist Hospital will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you.

    • By providing materials to Canadian Specialist Hospital, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Canadian Specialist Hospital an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you.

    • Canadian Specialist Hospital may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed.

    • You agree that you shall waive all claims and have no recourse against Canadian Specialist Hospital for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Canadian Specialist Hospital.

    • Any communication or materials you send to Canadian Specialist Hospital will be treated as non- confidential and non-proprietary and may be disseminated or used by Canadian Specialist Hospital for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

    • You may not use Canadian Specialist Hospital’s name, logo, trademarks or brands without the Canadian Specialist Hospital’s express permission.

    • At Canadian Specialist Hospital’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Canadian Specialist Hospital or perfect these rights, titles or interests in Canadian Specialist Hospital’s name.


    • During the course of using of CSH website and/or App, you will be entrusted with confidential and proprietary information. You agree that no such information will be released or disseminated whether directly or indirectly, unless authorized by the Company Management, required by laws of UAE, or through the express written consent of the in charge who has the authority to give such consent.

    • “Confidential Information” shall mean any information disclosed by CSH to the Customer, either orally or in writing (including electronically or by any other means), either directly or indirectly.

    • The Customer agrees to keep the existence and nature of this confidential information and not to use the same in any publicity, advertisement, or other disclosure with regard to the confidential information without the prior written consent of the CSH’s management.

    • The Customer shall keep confidential, all information including without limitation; processes, procedures, prices costs, business affairs, financial, accounting, legal, data, personal, concepts, records, programs, reports, and administrative information, including any information about intellectual property rights, customers, clients, employees, products, any notes, analyses, services, trade secrets, software, or any information of a technical, Legal, commercial or financial nature; names, addresses, any other information that is identified as being of a confidential or proprietary nature, regardless of whether such information is communicated orally, in writing, pictorially, by electronic transmission or otherwise and any other information received during using CSH site and/or APP (the “Confidential information”).

    • The Customer understands that all information relating to Canadian Specialist Hospital must be held in strict confidence, so as to guarantee the Hospital’s right to privacy and assure that information will not be disclosed for any unauthorized purposes.

    • The Customer will not use any of the confidential information supplied by the Canadian Specialist Hospital for its own gain or gain of any other person, organization, firm or corporation; he/she understands that failure to protect the confidential nature of the information would have a detrimental effect on, Canadian Specialist Hospital’s business endeavors.

    • The Customer recognizes and agrees that money damages will not be sufficient remedy for any breach or any breach or threatened breach will result in immediate and irreparable damage to the Canadian Specialist Hospital.


    •  If you use Canadian Specialist Hospital Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.

    • The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.


    • The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.

    • If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.

    • Canadian Specialist Hospital shall not be liable:

      • if any transaction does not fructify or may not be completed or

      • for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or

      • In respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

    • Canadian Specialist Hospital shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual.

    • The signature in the application form will be taken as the customer’s specimen signature.

    • In case you avail of the services listed on csh.ae and are, thereafter, not available on the contact details provided in the registration form, then the package / reservation selected by you will stand automatically cancelled and Canadian Specialist Hospital would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

    • An email will be sent to the customer from info@csh.ae as payment confirmation

    • All other general terms and condition pertaining to the insurance policy of the member applies as appropriate.

    • Accepted All Credit and Debit Cards

    • On clicking “Make Payment”, your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment. Invoice for all paid OPD appointments would be generated 15 minutes before the appointment time. An email and/or SMS with invoice number would be sent to your email id and the mobile number given at the time of booking.

    • We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the present limit mutually agreed by us with our acquiring bank from time to time.

    • For international patients an email and SMS with invoice number and the consultation link would be sent to your email id and the mobile number given at the time of booking for you to join post the payment and appointment confirmation.


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